Privacy Policy
Your privacy is important to us. Here is how we protect your information.
1. Introduction
My Neighbourhood Nurses Corp. ("we", "us", or "our") is committed to protecting the privacy and security of our clients, their families, and our website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in accordance with Alberta's Personal Information Protection Act (PIPA) and, where applicable, the Health Information Act (HIA).
2. Information We Collect
When you use our website or services, we may collect the following types of information:
- Personal Information: Name, address, email address, phone number, and emergency contact details.
- Health Information: Medical history, diagnoses, medications, physical or mental limitations, and care requirements obtained through our Client Assessment Form or during consultations.
- Financial & Legal Information: Billing details, funding status, insurance information, and details of legal representatives (e.g., Enduring Power of Attorney, Personal Directives).
- Website Usage Data: IP address, browser type, and interactions with our website, collected via cookies or similar technologies for analytics and security (e.g., Google reCAPTCHA).
3. How We Use Your Information
We use your information strictly for the following purposes:
- To assess your care needs and develop a personalized home care plan.
- To provide safe, effective, and continuous home care services.
- To communicate with you, your family, your emergency contacts, or your legal representatives regarding your care.
- To coordinate with other healthcare providers, funding agencies (e.g., Alberta Health Services), or insurance companies, with your explicit consent.
- To process payments and manage billing.
- To respond to your inquiries, job applications, or consultation requests.
- To comply with legal and regulatory obligations.
4. Consent
By providing us with your personal or health information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. We will obtain your explicit consent before collecting sensitive health information through our assessment forms. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
5. Disclosure of Information
We do not sell, rent, or trade your personal or health information. We may disclose your information only in the following circumstances:
- To our nurses, healthcare aides, and administrative staff who require the information to provide you with care.
- To third-party healthcare providers, Alberta Health Services, or insurance companies, when necessary to coordinate your care or funding (with your consent).
- When required or permitted by law (e.g., in response to a court order or to prevent serious harm to health or safety).
6. Data Security
We implement appropriate technical, physical, and administrative safeguards to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. Electronic records are securely stored, and access is restricted to authorized personnel only.
7. Retention of Information
We retain your personal and health information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law and professional nursing standards in Alberta.
8. Access and Correction
Under PIPA, you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or incomplete. To make a request, please contact our Privacy Officer using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at:
My Neighbourhood Nurses Corp.
Email: contact@myneighbourhoodnurses.com
Phone: +1 (780) 740-5976